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Unify Agent Trust, 

Stop Fraud & Scale Securely.

Reinforcing Trust at the Edge, without Slowing Down Operations.

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  • The Telco Identity Problem

Telecommunications providers are
under pressure to scale faster, deliver
more services digitally, and maintain
regulatory compliance while
controlling costs.

Reinforcing Trust at the Edge, without Slowing Down Operations.
Facilitating mobile money (MoMo) deposits, withdrawals and transfers
Selling airtime and data bundles
Onboarding customers and performing KYC checks

These agents are the face of your brand in communities, but they are also the weakest link in your security chain.

Fixiam is built to protect your operations and eliminate vulnerabilities

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The Hidden Risk in Telco
AgentOps

Most telcos operate with fragmented identity systems for SIM
Registration, MoMo, Airtime POS, and CRM, each with its own
credentials and access policies. 

This creates many vulnerabilities:

Password sharing that makes it impossible to trace actions to an individual.


Session hijacking, where unauthorized users take over active sessions.

Siloed blacklists that fail to block rogue agents across all platforms.

Device sprawl with no centralized posture control or audit trail.

A national ID verifies a person’s identity, not their ongoing presence during a session.

OTPs are still used widely, yet remain vulnerable to phishing, SIM swaps, and social engineering.

Platform blacklists don’t automatically sync, giving bad actors an open lane to shift between systems.
No human-level visibility into who actually performed each transaction.
This means that your most
important customer touchpoints
are exposed to fraud, compliance
risks with the risk of sanctions and
operational inefficiency.
  • The Fixiam Difference

Biometric Trust Layer for
AgentOps

Fixiam is not a generic IAM platform retrofitted for telecom, it is a Biometric Identity & Access Management (IAM) platform engineered specifically for telco distribution environments.

Fixiam is built to protect your operations and eliminate vulnerabilities

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Operations are fast-paced and
high-volume.
Agents work across multiple
disconnected platforms.
Device types, connectivity
levels and regulatory
frameworks vary by region.
Fixiam creates a single, secure identity layer that unifies agent access across SIM Reg, MoMo, Airtime POS, CRM, and more, binding every login, session and transaction to a verified human being, not just a password or device.
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How Fixiam Secures Telco
Operations

Replace OTPs with Biometric Login & Single Sign-On (SSO)

Agents authenticate once using a quick fingerprint or facial scan, instantly proving they are who they claim to be. This gives them seamless access to all authorized platforms including SIM Reg, MoMo, Airtime POS, CRM and more without having to juggle multiple passwords or wait for slow, unreliable OTPs. This not only speeds up transactions but also eliminates one of the most common vectors for phishing, SIM swap attacks, and credential theft.

Fixiam ensures that every session binds to the authenticated individual, not just the device they are using. Even if an agent hands over a phone, tablet or POS device mid-shift, the session cannot be continued without a fresh biometric re-authentication. This ensures that only the verified person can perform transactions, stopping impersonation and unauthorized handovers in their tracks.
Eliminate the security gaps caused by siloed access controls. When a rogue agent is blacklisted in Fixiam, the block is enforced instantly across all connected systems, from SIM registration to MoMo and CRM without manual updates or coordination. This prevents bad actors from simply switching platforms to continue malicious activity.
Fixiam gives telcos deep visibility into agent operations with live, human-level activity tracking. You can see exactly who accessed which system, at what time, from which device and in which location. Suspicious patterns such as unusual transaction volumes or access from unapproved regions can trigger immediate alerts, enabling proactive intervention before small anomalies become major incidents.
Empower agents to use their own Android devices, reducing the need for additional hardware without compromising security. Fixiam checks each device’s security posture, verifying OS version, encryption status, and rooted/jailbroken state before granting access. Combined with biometric authentication, this enables a safe, cost-effective Bring Your Own Device (BYOD) model that reduces device procurement costs and speeds agent onboarding.
Fixiam complements national ID programs like the Ghana Card or Nigeria’s NIN. Government-issued IDs verify identity during onboarding, while Fixiam ensures that the same person remains behind every login and transaction afterward. This adds a powerful second layer of assurance without disrupting government-mandated processes or integrations.
  • Proven Telco Impact

Leading telecom providers deploying
Fixiam are seeing measurable
improvements in both security and
operational performance

Banks, Telcos, Money transfer organisations and
governments use our technology to save money,
increase efficiency and improve their security posture.
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Measurable results for
Governments and organizations
like yours

  • Industry First
MTN was able to achieve remarkable results within a relatively short time.
Read Customer Story
  • Industry First
Outstanding work on the Airtel KYC project spanning the year 2010 to date.
Read Customer Story
  • Industry First
Outstanding work on the Airtel KYC project spanning the year 2010 to date.
Read Customer Story
Reduction in SIM Fraud and MoMo Impersonation
By tying every login and transaction to a verified biometric identity, Fixiam eliminates the guesswork around who performed what action. This makes impersonation, collusion, and fraudulent account manipulation significantly harder, cutting fraud losses and reducing reputational risk.
Fixiam’s biometric session logs serve as indisputable proof of identity for every transaction, making regulatory compliance simpler and faster. When auditors or regulators request transaction verification, the answer is just a few clicks away.
Enrolling a new agent no longer requires multiple manual credential setups. Fixiam ensures that agents can be biometrically enrolled, verified and granted multi-platform access in minutes, reducing downtime and accelerating revenue generation.
Telcos can safely let agents use their own smartphones, tablets, or POS devices without losing control. This reduces the cost of distributing, maintaining, and replacing company-owned hardware, while still enforcing the same high-security standards.
Fixiam consolidates identity management for thousands of agents across multiple platforms into one secure, centralized dashboard. Telcos can enforce policies, revoke access and monitor activity at scale, without replacing existing core systems.
When subscribers see that transactions require biometric verification, confidence in the service grows. This trust translates into higher adoption rates for services like mobile money and increased repeat business across the board.
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Fixiam doesn’t replace your SIM Reg platform,
it eliminates uncertainty.

Let’s show you how Fixiam can unify agent trust,
protect your business and help your 

operations scale.

Why Fixiam Stands Apart

Most Identity & Access Management platforms are designed for
office-based enterprise employees, not for the fast-moving, high-
volume, and fragmented world of telecom agent operations.
Fixiam is specifically built to meet the unique challenges telcos
face every day, at scale and at the edge.

Human-Centric Authentication
Fixiam goes beyond verifying devices or credentials. It anchors every login, session, and transaction to the actual person performing it, using biometrics to ensure real-time proof of presence.
Instead of siloed logins and access controls, Fixiam creates one consistent, secure identity framework that works across SIM Registration, MoMo, Airtime POS, CRM, and more.
Built for the realities of distributed agent networks, intermittent connectivity, and mixed device environments, Fixiam ensures smooth, secure access in both urban and remote markets.
Unlike conventional systems, Fixiam applies blacklist rules across every connected platform simultaneously, closing loopholes that fraudsters exploit.
Flexible deployment models and fast integration ensures that telcos can start seeing measurable security and efficiency improvements within days, not months.
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Deployment Options

Fixiam is built for rapid implementation, even in large,
geographically dispersed telecom environments where speed to
value is critical.

Cloud or On-Premises
Deployment Options

Choose the model that best aligns with your security, compliance and infrastructure needs.

Multi-Platform Support

Works seamlessly across Android devices, web applications and POS terminals, ensuring consistent access control no matter how your agents connect.

Simple API and SDK Integration

Easily embed Fixiam into your existing SIM Reg, MoMo, CRM, or POS platforms without major system overhauls.

Pilot-Ready in Under 10 Days

Launch a fully functional proof-of-concept quickly, allowing you to test, measure, and validate the impact before full-scale rollout.

Your agents are your greatest growth channel and your biggest potential risk. Fixiam can help you close identity gaps, stop fraud and scale your operations securely without slowing down.

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Learn about Fixiam, and meet others
in our community with live events
and helpful videos.

Public Sector

Understanding Internal Security Risks in 2025

Public Sector

Understanding Internal Security Risks in 2025

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Download Product Brief

Download Product Brief

Download Product Brief

Download Product Brief